Technical Support Engineer

From 2 to 4 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

As a skilled Technical Support Engineer, you must install, maintain, document, and troubleshoot electronic devices, software/drivers, associated parts/licenses, and user accounts with the support of a local manager, business application teams, and system administrators.

The serviced devices being worked on by the Technical Support Engineer are desktops/laptops, printers, copiers, scanners, faxes, computer memory, hard drives, optical drives, external peripherals, audiovisual (A/V) devices, Voice-over Internet Protocol (VoIP), network (access points, patches, switches, routers, ) and their required wirings.

The Technical Support Engineer must also be able to conduct elementary network troubleshooting for local/remote users.

The Technical Support Engineer must stay abreast of new developments in the ICT industry and should be able to take on new responsibilities.

Required Skills:

  • Excellent written and verbal communication skills.
  • Familiar with incident management/ticketing platforms such as Redmine, Jira, GLPI, etc.
  • Familiar with Asset Management platforms such as Snipe-IT, GLPI, etc.
  • Manage computers and users, and deploy software and patches through SCCM.
  • Automation through PowerShell or any other scripting language.
  • Familiar with Active Directory technology and associated user management.
  • Strong problem-solving skills.
  • Good abilities in documenting processes and performance metrics.
  • Ability to prioritize tasks based on urgency and importance.
  • Good time-management skills.
  • Microsoft environment (Windows 10+, Office 2013+, SharePoint, )

Preferred Skills:

  • GLPI
  • Snipe-IT
  • Redmine
  • Jira/Confluence
  • Manage PBX Telephone System.
  • Manage Networking Equipment and Connections.

Roles & Responsibilities

  • Install, Configure, Upgrade, Maintain and Support computer related internal/external devices and parts.
  • Analyse, identify, and troubleshoot hardware and software issues
  • Assist the users with the migration of hardware/software/peripherals.
  • Manage software licenses, and user access rights/permissions
  • Maintain inventory of software and hardware.
  • Author and/or maintain the required documents and reports upon request from the local manager accurately and on time.
  • Follow and comply with the business/escalation processes and SLAs
  • Ensure proper follow-up of the issues
  • Report to his local manager on the issues and topics daily.
  • Propose preventive maintenance procedures to avoid system failures.

Role:IT Operations Management

Salary: Not Disclosed by Recruiter

Industry:IT Services & Consulting

Functional Area:IT & Information Security

Role Category:IT Infrastructure Services

Employment Type:Full Time, Permanent


UG:Diploma in Any Specialization

Company Profile

Sonovision Aetos

General information

Ortec Group:

In the service of performance, innovation, and competitiveness in the industry, Ortec is an international group, an integrator of engineering and project solutions.

It is involved in many markets: Energy, Aeronautics, Space, Defense, and Automotive, among others.

Our colleagues have an adventurous spirit and an expert touch and share the same passion for industry challenges. Ortec is a trusted partner, creating value in an ethical and responsible approach.


Established in 2005, Sonovision-Aetos is a subsidiary of the Sonovision Group. Established in 1948, The Sonovision Group is an ISO-certified company headquartered in Aix en Provence, France.

Sonovision is an independent affiliate of Ortec Group.

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Company Info
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Recruiter Name:Chaithra Narayana

Contact Company:Sonovision Aetos